Refund requests for online self-paced courses must be received in writing or via e-mail ([email protected]) by Life At Root within seven (7) business days of the date of purchase. Students requesting a refund after the seven-day refund period may receive a credit equal to the dollar amount of the original purchase to use toward the purchase of a future course. No refunds or credits will be issued if a student has logged into the course. No refunds or credits will be issued after one (1) year from the date of purchase. All credits must be used within 12 months.